How to Create a Database-Only Backup

  1. Open Database Backups.
  2. Select Full Database Backup or Selected Tables Backup.
  3. If selected tables mode is used, choose required tables.
  4. Pick destination and click Start Database Backup.
  5. Track progress using the database backup progress bar.

How to Inspect Contents of a Backup

  1. Open Backup Browser.
  2. Select source (Local or Remote) and backup file.
  3. Click Files & Folders to navigate archive contents.
  4. Click Database to view table counts in backup vs current DB.
This helps validate that expected files/tables were captured before a restore.

How to Compare Two Backups

  1. Open Backup Diff Viewer.
  2. Select base backup and comparison backup.
  3. Click Compare Backups.
  4. Review:
    • Files added/removed/modified
    • Plugins/themes added/removed/changed
    • DB schema added/removed/changed tables

How to Change Local/Remote Backup Folder Name

  1. Go to Settings.
  2. Set Backup Folder Name to desired value (e.g. acme-backups).
  3. Save settings.
  4. Run a new backup and verify:
    • Local backups now appear under wp-content/uploads/acme-backups
    • OCI object keys use prefix acme-backups/
Existing backups are not moved automatically when changing folder/prefix.

How to Protect a Backup from Retention Deletion

  1. In Backup & Restore, select a backup row.
  2. Click Lock Selected Backup.
  3. Confirm lock indicator appears.
  4. Run additional backups and verify retention skips locked backup.

How to Submit a Support Ticket

  1. Go to the Backora Support Center.
  2. Click Submit a Ticket and fill in the form with your issue details.
  3. Attach relevant information such as log excerpts, screenshots, or your support bundle (see Collect a Support Bundle).
  4. Submit the ticket. You will receive a confirmation with your ticket ID.
  5. Return to the Support Center at any time to view your ticket status and add follow-up replies.
For quick questions, you can also use the live chat feature on the Support Center — no ticket needed.